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FAQs

Brand

WHAT IS “THE OPEN TRUNK?”

The Open Trunk is an online destination for women looking for modern, fusion Indian wear. We have well curated complete looks for a variety of occasions from unique daily wear to festivals and weddings. Choose from apparel, shoes, bags, stoles and jewellery

 

WHO ARE THE DESIGNERS?

The Open Trunk works closely with some of the most talented and innovative emerging and established fashion designers across India.

 

 

Orders

CAN I ORDER A GARMENT THAT IS SOLD OUT

Unfortunately you can’t. Each garment on The Open Trunk has been handpicked for you.. You may contact our team at info@theopentrunk.com for any order related queries.

 

HOW DO I REDEEM MY STORE CREDIT/VOUCHER?

Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.

 

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you may change or cancel your order if it is not yet dispatched, unless it has been customized or altered for you. Please get in touch with our customer care team on info@theopentrunk.com with your order number and your request.

 

 

Payment & Shipping

WHAT PAYMENT METHODS CAN I USE?

  1. Online Payment via Credit or Debit Card. 
    2. Cash on Delivery (COD) You can make the payment once the product reaches you. However, this service is available only in within India.

 

DO YOU OFFER CASH ON DELIVERY? HOW DOES IT WORK?

Yes we do, however this is applicable only in India for selected pin codes

 

ARE THERE ANY SHIPPING CHARGES

No, there is no shipping charges attached for deliveries across India.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?

This depends on your location. We dispatch our products from Monday to Saturday, and it takes another 3 to 10 working days for the order to reach you based on your location.. 
Locations of delivery 
Within Karnataka: Please allow 2 to 3 working days for delivery 
Metros : Please allow 3 to 4 working for delivery
Non-Metros and Interiors : Please allow 5 to 10 working days for delivery

 

DO YOU OFFER GIFT PACKING

Yes we do, we’ll even remove pricing information.

 

Returns

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Most of our products can be returned/exchanged for a new product or store credit. For products that can be exchanged, we adopt a 15-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, unaltered and returned with all original packaging and tags.

 

WHAT IF I RECEIVE A DAMAGED PRODUCT OR THE WRONG PRODUCT?

Goods are considered faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. In the unlikely event that you receive a faulty product you are entitled to a full refund or exchange.